For Heap, a web-based CRM app, via Merlin Mann:

So I’ve been using Heap for my free trial and I’ll admit heap is the best thing out there. But, I just assumed that I would get the app for free when my free trial was over. See I run a gallery that features art that others find “too offensive” to show. So I’m a vital part of the community. I explained this to the support address at heap and they had the balls to write this back:

Doug,
We think that $9 for the first user and $5 dollars for every additional user is a reasonable price for any organization. You also don’t qualify for a company under our developing nation s license as you suggest. The developing nation license is only for the poorest nations in world who truly can’t afford $9 a month (thats why its free to them). The United States, where you are located, is not a developing nation.
You are free to export your data or to enter your credit card, but I’m sorry, you don’t qualify for a free license.
Ben Smith

WHAT AN ASSHOLE! “United States, where you are located”! I had to enter my card because Heap does stuff I can’t find anywhere else. But I don’t wont them to have any more customers so I’ve been trying to rate them down through proxy servers and stuff, but some people keep rating them up. Stop It!